E-mail: customerservice@softsurroundings.com
Phone: 1-800-240-7076
Fax: 1-314-521-5780
Address: Soft Surroundings
c/o Customer Service
8920 Pershall Road
Hazelwood, MO 63042
Our Comfort Specialists are available:
Monday-Friday: 8am to 10pm (CST)
Saturday-Sunday: 8am to 6pm (CST)
To check the status of your order, click here.
To receive a print catalog, please click the Request A Catalog button below. To be removed from our print catalog mailing list, please contact us by e-mail, phone or mail. Please allow up to three months to process your request.
We value your relationship and do not want to send you unwanted e-mail. Please allow up to three business days to process your request. Welcome to SoftSurroundings.com!
Now browse our virtual catalog! To shop from our current print catalog online, click Browse Our Catalog above. To "turn" pages, use the page index at the top of the catalog or click the lower right-hand corner of the catalog page. To view an item, click the photo. Once you've made your selection, click the "purchase" button to select your color, size and add the item to your shopping cart. It's that simple!
To begin shopping, either type the 5- or 7-digit Product Number (ex. 12345-01) from your catalog or type a product keyword in the "Search" box. Press return or the Go button to begin your search. If an exact match appears, you will be automatically directed to the "Product Detail" page. If your search results in more than one match, you may search again or browse any subcategory. To view a product in detail, click the thumbnail photo.
You also may shop by category. First, click a category, then a subcategory. To browse additional thumbnail photos, click the page numbers (found on the lower left hand corner of your browser).
Once you've made your color, size and quantity selection from the pull-down menus on the "Product Detail" page, click Add to Shopping Cart. To continue shopping, search or browse again.
To complete your order, click View Shopping Cart and follow the step-by-step instructions. When you submit your order, you will immediately receive a 7-digit confirmation number. After your order is processed (within 24 to 48 hours of placing your order), you will receive an 8-digit order number by e-mail. This order number is the number you can use to track your purchase.
**Please Note** Every effort has been made to check our information for accuracy. Descriptive or typographical errors are subject to correction. If assembly is not specified, minimal assembly may be required. We ship most in-stock orders within 24 hours. You credit card will not be charged until your order has been shipped. Unfortunately, we cannot ship to P.O. Boxes. For shipments to APO or FPO addresses, Puerto Rico, the U.S. Virgin Islands or other international destinations, please call 1-800-749-7638 to place your order.
Unfortunately, we cannot ship to multiple addresses from our Web site at this time. If you would like to ship to multiple addresses, please call 1-800-749-7638 to place your order.
Next Day and Second Day Delivery are not available online at this time. To ship Rush Delivery, please call 1-800-749-7638 to place your order.
Direct Shipping (Charged on Order)
As noted in the product description, certain items will be charged to your credit card immediately upon release of the order to the manufacturer. These items will be shipped from the manufacturer. Please note that direct shipping may require additional delivery time.
Direct Shipping (Charged on Shipping)
As noted in the product description, certain items won't be charged to your credit card until the item is shipped from the manufacturer. Please note that direct shipping may require additional delivery time.
Oversized Furniture & White Glove Service
Denoted by
, our White Glove Service will not only arrange a convenient delivery time for you by appointment, but also unpack, set up and place your new furniture, removing all shipping materials. Freight surcharges, in addition to regular shipping charges, are denoted in the catalog copy (these items come directly from the manufacturer and will take longer to receive).
| Processing / Shipping Charges | |
|---|---|
| Order total : | Add |
| Under $30.00 | $4.95 |
| $30.01 to $50.00 | $7.95 |
| $50.01 to $75.00 | $9.95 |
| $75.01 to $100.00 | $11.95 |
| $100.01 to $125.00 | $13.95 |
| $125.01 to $150.00 | $15.95 |
| $150.01 to $200.00 | $17.95 |
| $200.01 to $400.00 | $19.95 |
| $400.01 and over | 5.00% of total order |
If, for any reason, you are not satisfied with your selection, we will refund the purchase price or exchange it, whichever you prefer. There are no shipping charges for exact exchanges.
Unfortunately, we cannot accept returns on opened cosmetics or skincare products that are more than 20% consumed. Note: We are not liable for any misspellings or incorrect characters entered by the customer for personalized items. These items also are non-returnable; however, in the event your item arrives damaged or defective, we will happily provide a replacement at our expense. Please allow seven to 10 business days to receive your refund.
By clicking the "Checkout" button on the View Shopping Cart page, you are agreeing to the terms of our return & exchange policy.
Please ship returns or exchanges to:
Soft Surroundings
4695 East Liberty
Mexico, MO 65265
Please include packing slip.
Misplace your packing slip? Click here to download a new one.
The packing slip comes in Adobe Acrobat Reader (.pdf) format. Acrobat Reader can be downloaded for free at Adobe's Web site.
On the back of your catalog in the gray box, or on the letter, postcard or e-mail promotion you've received, you may find a 7-digit Key Number. When you begin your checkout process from View Shopping Cart, you will see a gray box at the top of your browser window to enter your Key Number. Click the Update button to apply any discounts associated with this special code.Special promotional or discount codes must be applied to the order subtotal amount (BEFORE tax and processing/shipping charges).
Note: We're sorry, discount Key Numbers do not apply when purchasing gift certificates. Only orders being shipped to Missouri will have the appropriate sales tax added. Make your gift that much more special. The elegant Tiffany Rose gift box has metallic gold roses on a pale gold background, tied with an embossed satin ribbon. Our custom Toile de Juoy gift box has French accents of deep aqua on cream, tied with a combination of matching wired aqua ribbon and embossed satin ribbon. We'll glady hand write your gift message on a gold embossed card. An elegant presentation, sure to please.
Choose your gift box selection from the View Shopping Cart page. Items will be gift boxed individually. If you would like to gift box multiple items together, please include detailed instructions and/or your gift message in the "Special Shipping Instructions" box within the checkout process.
$6.00 each box.
The Online Shoppers Club is a great way to save time! As a member, you will save time in completing your order by having your personal profile already on file. This means you don't need to spend time filling out the billing and shipping information each time you place an order. Plus, your Shoppers Club membership will work for all of our online catalogs.To become a member of the Shoppers Club, first fill out the enrollment form that will only take a few moments to complete. Enrollment is immediate so you can begin enjoying the benefits right away.
When you have selected the items you want to purchase and have placed them in your shopping cart, you will be asked to enter your "User Name" and password. Please choose a password that is easy for you to remember and keep it in a safe place. After validating your enrollment, you can proceed to verify your purchase and complete the transaction. It's that simple!
The enrollment form uses state-of-the-art security and encryption technologies. The form requires that you are using an SSL-capable Web browser (most Web browsers are SSL capable).
Forgot your password? Click here to retrieve it. Gift certificates make wonderful presents! Purchase a $50 or $100 certificate, and receive an automatic 10% discount! All other amounts are available in $5 increments, beginning with $25.
Gift Certificates are numbered and can be redeemed over the phone; we're sorry, we are not able to redeem gift certficates via our Web site at this time. A current catalog will be included, attractively boxed, with each certificate. No shipping is charged for Gift Certificates. Note: Discount Key Numbers do not apply to gift certificates.
Purchase a Gift Certificate today! This is one of the Web sites of Knights Direct.
Our postal address is:
Knights Direct
8920 Pershall Road
Hazelwood, MO 63042
Our Customer Service Specialists can be reached via e-mail at customerservice@softsurroundings.com or by phone at 1-800-240-7076 (toll free).
For each visitor to our Web site, our Web server automatically recognizes the visitor's domain name/IP address, but NOT their e-mail address or any other personal information.
We use domain name/IP address information only to generate statistics and reports about site traffic and browsing patterns. It is not possible for us to gather personal information from domain name/IP address information.
We do have forms on our site where visitors may be asked to provide personal information, including their name, address, phone number and e-mail address. In many cases much of the information is voluntary and need not be submitted by the visitor. The information being collected varies depending on the nature of the visitor's request.
If a visitor does wish to submit personal information, the information we collect is used to service the visitor's request (for example, to send one of our print catalogs). In addition, we may use the collected information to improve the content of our Web site and use it internally to contact consumers for marketing purposes.
You may receive promotional e-mails from us. We will not share your e-mail address with other companies. If you do not want to receive e-mail from us, please let us know by clicking here, or by writing to us at the above address and telling us that you do not want to receive e-mail from our company (please include all e-mail addresses). Please allow up to three business days to process your request.
If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please e-mail us at socustserv@kwcorp.com, or by writing to us at the above address. Also, you may receive mailings from other reputable companies. You can, however, have your name put on our do-not-share list by e-mailing socustserv@kwcorp.com, or by writing to us at the above address. If you do choose to be added to the do-not-share list, please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations. Please allow up to three months to process your request.
Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online.
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