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FAQ's - Ordering

Gift Cards

Make their day with a Soft Surroundings e-gift card. Simply choose the amount, and we’ll email it directly to her inbox within 2 hours of ordering — it’s that easy. Can't find the email? Remember to check the junk or spam folders, just in case.

Send an e-gift card

Gift cards are sent via email to the recipient. Discount codes do not apply to the purchase of gift cards.

Redeem an e-gift card

Gift cards can only be redeemed online or over the phone

What is the balance on my e-gift card?

To check the remaining balance on your e-gift card, contact our call center at 1-800-240-7076.


Never received your gift card?

Contact our call center at 1-800-240-7076 for more assistance.