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FAQ's - Ordering


Promo Codes & Discounts

If you should receive an error message when entering your Promo Code, please verify you entered the Promo Code correctly. If after verifying the code, your Promo Code still shows as invalid, please e-mail us us for assistance.

Special promotional or discount codes will be applied to the order subtotal amount (i.e., before tax and shipping charges).

Only one promotional code may be used per order. 

Where do I enter my discount coupon?

Enter your discount coupon on the Payment & Review page under the Pay with a Gift Card, Coupon or Merchandise Credit section. Please enter your discount coupon first when using multiple methods of payment.

Do you offer any promotions or coupons?

Soft Surroundings wants to help you celebrate!  Receive a birthday gift coupon from Soft Surroundings when you tell us your birthday month.  Soft Surroundings also sends a coupon on the anniversary of your first purchase with us.