Secure Online OrderingWe are sympathetic to concerns you may have about online commerce and the potential for fraud. We have done our homework and have engineered our site to make use of the most powerful security and encryption techniques available under the law.
Methods of Payment
We accept the following payment methods:
- American Express
- Gift Certificate
- Merchandise Credit
- Discount Coupon
If you send your order by mail, a check or money order payable to "Soft Surroundings" also will be accepted. Please do not send cash. Returned checks are subject to a service charge for the greater of $15 or the maximum amount allowed by state law. We are only able to accept credit cards that have a U.S. based issuing bank.
If you use a debit card to place your order, your bank will show two transaction entries: a "pre-authorization hold" and the final sale. The "pre-authorization hold" allows Soft Surroundings to verify your debit card information so that we may begin processing your order. This hold is typically removed by your bank within two to three days, depending on your specific bank's policies. Unfortunately, with a debit card, the pre-authorization hold and final charge are not combined into one single transaction, and therefore will appear twice on your statement. Please know that this is not a policy specific to Soft Surroundings; this is the financial industry policy regarding online transactions for debit cards.
To begin shopping, either type the 5-digit Product Number (e.g., 12345) from your catalog or a product keyword in the "Search" box. Press return or the Go button to begin your search. If an exact match appears, you will be automatically directed to the "Product Detail" page. If your search results in more than one match, you may search again or browse any subcategory. To view a product in detail, click the thumbnail photo.
You also may shop by category. First, click a category, then a subcategory. To browse additional thumbnail photos, click the page numbers (found on the lower left hand corner of your browser window).
Once you've made your color, size and quantity selection from the pull-down menus on the "Product Detail" or "QuickView" page, click Add to Shopping Bag. To continue shopping, search or browse again.
To complete your order, click Shopping Bag and follow the step-by-step instructions. When you submit your order, you will immediately receive an Internet confirmation number to confirm that your information was securely and successfully captured by our Web site.
Immediately after placing your order, you will receive an electronic receipt via e-mail. The subject of this e-mail is: "Soft Surroundings Web Site Order." For your convenience, this e-mail will again confirm that your information was successfully captured by our Web site - it will not confirm stock status or show price adjustments.
24 to 48 hours after placing your order, you will receive an order confirmation via e-mail. The subject of the e-mail is: "Soft Surroundings Order Confirmation." This e-mail will include your Order Number, which can be used to track your order online anytime. It also will confirm whether your order was successfully processed in our system, the stock status of each product, any additional charges for shipping destinations outside the contiguous U.S., and/or any price adjustments. Please print this e-mail or put it in a safe place.
Your order will have an Internet confirmation number and an Order Number. Both of these numbers reference the same order and will not cause a duplicate.