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my club.

FAQ's

Q. Why was I invited to join my club.?
A. Soft Surroundings invited our very best customers to join my club. and receive discounts and benefits to show how much we appreciate your business.

Q. How do I renew my my club. membership?
A. There is no need to renew your membership, as long as you are an active customer participating in the program.

Q. Where can I find my my club. membership number?
A. Your my club. membership number is located on the front of your membership card.

Q. How do I earn my club. reward dollars?
A. By simply purchasing from Soft Surroundings, you will earn 1 point for every dollar you spend. Once you reach 200 points, you will receive $10 in reward dollar certificates.

Q. How will I receive my club. reward dollar certificates?
A. Soft Surroundings will keep track of all of your earnings, and my club. reward dollar certificates will be mailed directly to you.

Q. Can multiple my club. reward dollar certificates be applied to an order?
A. Yes, you can use more than one my club. reward dollar certificate towards one purchase.

Q. How do I use my my club. membership online?
A. Simply use your My Account login and you will have access to your my club. benefits. If you do not have a login, visit softsurroundings.com/myclub to register.

Q. How long do my club. reward dollar certificates last?
A. my club. reward dollar certificates expire 180 days from issuance.

Q. If I lose my my club. reward dollar certificates, can I still use them?
A. Yes, please call 1-800-537-0860 and a customer service representative can help you place your order using your my club. reward dollar certificates.

Q. How do I receive the "first look at new merchandise" mentioned?
A. Soft Surroundings will periodically send out special preview emails of new merchandise to my club. members. Please make sure that we have your correct e-mail address to receive these special e-mails.

Q. My my club. packet says I will receive advance notice of sales, how will I receive these?
A. Logon to softsurroundings.com/myclub and provide us with your email address, and we will periodically notify you of our upcoming sales.

Q. How do I receive free monogramming?
A. Login using your my club. account username and password, and you will be able to receive free monogramming on your purchases.

Q. How can I cancel my my club. membership?
A. You may cancel your membership to my club. at any time by notifying Soft Surroundings Customer Service Department by mail at 1100 N. Lindbergh, St. Louis, Missouri, 63132, or by e-mail, or by telephone at 888-414-7638.

Please e-mail us or call 1-888-414-7638 - with other questions.