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FAQ's - Customer Care

Mobile Messaging Terms and Conditions

If you have opted-in to receive promotional offers or transactional correspondence from us sent to your mobile device, we may send you a text message with such communications to the telephone number you provided to us. You may opt-in to receive such messages by joining Soft Surroundings and texting SOFT to the following short code 20246. Message frequency may vary.



The mobile messaging program Soft Surroundings are SMS messages that notify customers of special offers, sales and events from Soft Surroundings. By subscribing, you agree to receive autodialed marketing messages to the telephone number used at the time of opt in. Consent is not required as a condition of purchasing any goods or services. In the event that you change or deactivate your mobile number, it is your responsibility to notify Soft Surroundings at 1-800-240-7076 to have your number removed. The mobile carriers are not liable for delayed or undelivered messages.


Message and data rates may apply. Depending on your text plan, you may be charged by your carrier.


At any time, you can text "STOP" to 20246. This will prevent you from receiving any future text messages from Soft Surroundings.


At any time, you can text "HELP" to 20246. You may also call us at 1-800-240-7076 or contact us at:


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