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Mobile Messaging Terms and Conditions
Mobile Terms & Conditions
Soft Surroundings offers its customers marketing and promotional mobile alerts (e.g. cart reminders) by SMS message (the "Service") on 20246. Customers may also sign up to receive order and shipping notifications by SMS message (the "Service") on short code 65194. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.
Signing Up and Opting-In to the Service
Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Soft Surroundings reserves the right to stop offering the Service at any time with or without notice. Soft Surroundings also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so.
By opting into the Service, you:
A. Authorize Soft Surroundings to use an automatic telephone dialing system to send recurring automated text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
B. Acknowledge that you do not have to agree to receive messages as a condition of purchase.
C. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
D. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, call 1-800-240-7076. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.
Content You May Receive
Once you affirm your choice to opt-in to the Service on 20246, your message frequency may vary based on your interactions and initiated texts. You may receive alerts about:
A. Sale promotions
B. Event information
C. Product launch announcements
D. Cart reminders
E. Back in stock alerts
F. Price drop alerts
G. Low inventory alerts
Once you affirm your choice to opt-in to the Service on short code 65194, your message frequency may vary based on your interactions and initiated texts. You may receive alerts about:
A. An order has been placed
B. An order has been shipped
C. An order has been delivered
Charges and Carriers
Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.
Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Soft Surroundings may add or remove any wireless carrier from the Service at any time without notice. Soft Surroundings and the mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.
To Stop the Service
To stop receiving text messages from Soft Surroundings, text the word STOP to 20246 or 65194 any time or reply STOP to any of the text messages you have received from Soft Surroundings. This is the exclusive method for opting out. After texting STOP to 20246 or 65194, you will receive one additional message confirming that your request has been processed.
Questions
You can text HELP for help at any time to 20246 or 65194. This will provide you with our customer support phone number at 1-800-240-7076. You can also email us at https://www.softsurroundings.com/emailus/.
Changes to Terms
These terms are subject to change at any time. It is our policy to post any changes on this page. Please check these terms periodically for updates. Your continued use of mobile alerts or other interactions with us after we make changes is deemed to be an acknowledgement of and consent any such changes.
