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FAQs
How long will it take for me to receive my package
On average, delivery times are as follows:
Ship Method | Estimated Delivery Time |
Standard * | 7-10 business days after shipment |
2nd Day | 2 business days |
Next Day * | 1 business days |
*Not available in HI or AK
Can I specifically request Saturday delivery?
No, we are unable to specifically set your delivery for Saturday.
Can I ship to a PO Box?
Yes, your package will be delivered with standard delivery in partnership with the US Postal Service.
Can I ship to an APO or FPO address?
Unfortunately, we are unable to ship to APO and FPO destinations at this time.
Can I ship to an international destination?
Unfortunately, we are unable to ship to international destinations at this time.
How can I track my order?
Check your Order Status to receive your expected shipping date and tracking number. Please note that it could take up to 48 hours for the carrier to scan your order into their tracking system for shipping updates.
When will my order ship and how will I know it has been shipped?
All in-stock items usually ship within 1-2 business days. We will send you an order confirmation once your order shipped. Please note that it could take up to 48 hours for the carrier to scan your order into their tracking system for shipping updates.
Why is my tracking status not updating or my package not moving?
Shipments receive updates at various points in their journeys between pickup and delivery. The frequency of scans varies. It is not unusual for a shipment to go more than 24 hours without an update on its way, especially during periods of long travel.
My package shows delivered, but I have not received it. Where is my package?
Usually your package will be delivered on time, but sometimes the tracking may show delivered and you have not yet received it. We recommend checking around your delivery location and with neighbors. There are times that the carrier will mark will a package as delivered in error. This is often resolved by the end of the day and almost always within 2 days. If you have not received your package within 2 days of it being marked as delivered, please contact us.
What do I do if my package delivered incorrect or damaged?
If you have received a damaged, defective or incorrect item, please email us or call 1-800-240-7076 (toll free) with your order information and we will be happy to correct the issue.
