Canada OrdersQ. May I ship my order to Canada?
A. Yes, you may place an order with a Canadian shipping destination by placing your order on-line or calling to speak with a representative who will be happy to place your order at 1-800-240-7076. Once your order is taken, a representative will give you a call back to confirm the Total Amount due to include your item cost and fees (Processing & Shipping, Duties and Taxes). We look forward to speaking with you.
Q. May I place my order online to ship to Canada?
A. At the present time, Canada orders may be placed on-line or by phone at 1-800-240-7076.
Q. Are all items eligible to ship to Canada?
A. Furniture and Home Décor items may not be shipped to Canada at the present time. At the time of order placement, we will confirm if the item(s) are eligible to ship to Canada.
Q. Are Duties and Taxes accessed on Canada orders?
A. Yes, we will provide a quote for these fees once your order is placed.
Q. What payment method is accepted for Canada orders?
MasterCard, Visa, American Express, Discover, Soft Surroundings Gift Card, check or money order.
Q. How is the exchange rate determined for Canada orders?
A. Your order is based on the exchange rate when your order is placed.
Q. What is the average shipping time for Canada orders?
A. In-stock items will arrive 5-14 days after order placement. Shipping timeframes are estimates and delivery dates cannot be guaranteed.
Q. May I return an item for exchange?
A. The return will be processed for a refund and a new order must be placed for the exchange item.
Q. Are the Processing & Shipping charges refundable?
A. Processing & Shipping charges, Duties and Taxes are non-refundable.
Q. May the order be shipped to multiple Canada addresses?
A. A separate order must be placed for each address. We cannot ship single orders to multiple addresses at this time.
Q. Can my order be expedited for faster delivery?
A. Yes, we offer 2-Day Expedited Shipping for an additional $15.95.
Q. How do I return merchandise?
A. You may return the item(s) at your cost. We are not able to provide a return label at this time. Please be sure to retain the tracking number to check the status of your return. Items may be returned to:
Soft Surroundings Returns
1605 Elmwood Drive
Mexico, MO 65265
Original processing/shipping fees are non-refundable. Returns should be accompanied by a packing list. We care about your feedback, so please take a moment and let us know the reason for your return in the appropriate spot on the packing slip. Without a packing list, a merchandise credit will be issued for the current price of the item(s) returned. Sorry, we cannot accept returns on personalized/monogrammed items.
Q. Are the Duties & Taxes and the Original Processing & Shipping refunded when returning merchandise?
A. No, the Duties & Taxes and the Original Processing & Shipping fees are non-refundable.
Q. May I exchange my item?
A. You may return the item for refund and place a new order for the exchange item.