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FAQ's - Customer Care

Contact Us

If you have a question about a product or your order, please contact our Style and Service Specialists by sending an e-mail, by calling 1-800-240-7076 (toll-free), faxing or by writing to us at the address below.

E-mail: Click here
E-mail address: 
Fax: 1-314-569-8471

If you would like to mail in your order please complete our order form and mail or fax it to:

Soft Surroundings
1100 N. Lindbergh Blvd
St. Louis, MO 63132
Fax: 1-314-569-8471

Please make your check or money order payable to "Soft Surroundings." Please do not send cash. Returned checks are subject to a service charge of $15 or the maximum amount allowed by state law.

We pride ourselves on providing the highest quality service. 

Order by phone anytime by calling: 1-800-530-0647

Our Customer Service hours are:
8:00am-9:00pm CST Monday-Friday
Phone: 1-800-240-7076