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FAQ's - Shipping & Delivery

Shipping & Delivery

Soft Surroundings Ships FedEx and FedEx Smart Post

"For You, One Flat Rate to Ship" :
We've made shipping simple. Soft Surroundings charges a flat rate of $9.95 for all orders (*excluding any freight and additional surcharges).

When will my order ship?
In-stock items usually ship within 1-2 business days. Orders are shipped Monday through Friday.

For same day shipping, chose 2nd Day Air or Next Day Air.

Smart post orders are typically delivered 5 - 7 business days after the item has shipped. Upgrading to FedEx Ground delivery ensures delivery 3 - 5 business days from the ship date.

Can I get my items more quickly?

Ground Shipping: For delivery in 1-5 business days for the contential US, please add $3.00 to our standard shipping charge.  AK and HI are excluded from this shipment method.

2nd Day shipping: For delivery in 2 business days, please add $7.95 to our standard shipping charge.

Next day delivery: For delivery in 1 business day, please add $15.95 to our standard shipping charge.

Your order must be received and processed by 1PM CST for expedited delivery. 

FedEx delivers expedited shipments Monday through Friday.

Check your Order Status to receive your expected shipping date and tracking number.

You can track your package on