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FAQ's - Product Information

Supply Chain Transparency Statement

California Transparency in Supply Chain Act Disclosure

Social and Ethical Responsibility


At Soft Surroundings, we consider it a brand imperative to source and manufacture our products in a legal and ethical manner. To that end, it is a condition of doing business with Soft Surroundings that any and all suppliers comply with and conduct business in conformance with our Vendor Business Requirements outlined in Soft Surroundings' Code of Conduct. We clearly communicate these expectations to ensure our valued business partners abide by the highest standards of ethical, social, and legal behavior.

We are proud of our efforts to help improve working environments and practices around the globe. We believe these efforts give our customers even more confidence in their decision to purchase Soft Surroundings' products. We are happy to provide you with more information if requested.

In accordance with the California Transparency in Supply Chains Act of 2010 (SB 657), Soft Surroundings is providing the following information about our efforts to address human trafficking and slavery within our supply chain. The purpose of this disclosure is to provide our customers with accurate information to make informed decisions when they shop with us.

1.     Verification of Product Supply Chains
Soft Surroundings has a Code of Conduct in place to address social and ethical standards regarding health and safety, discrimination, disciplinary practices, sourcing, human trafficking, and slavery within the supply chain.

Each manufacturing facility, including subcontractors, must submit documentation outlining where our products are manufactured and details regarding the work practices of its sourcing partners. Soft Surroundings will only utilize sourcing partners who provide workers with a safe and healthy working environment. Workers in all cases are employed voluntarily, compensated fairly, not at risk of physical harm, allowed the right of free association, and are not exploited in any way. Soft Surroundings actively seeks to associate with and utilize sourcing partners who meet or exceed our social and ethical standards.

Comparable to other retailers, our supply chain is multifaceted and we have less visibility of indirect suppliers as opposed to our direct suppliers. To ensure compliance, we frequently communicate with our various mill and trim suppliers to detect risks of noncompliance with our Code of Conduct. We also require all suppliers to agree to conduct business practices in conformance with our Vendor Business Requirements.

2.     Supplier Audits in Product Supply Chains
Soft Surroundings employs six full-time, overseas quality assurance and compliance associates who are devoted to ensuring social responsiveness through annual factory audits and training. They also make it their job to constantly find ways to improve all facilities associated with Soft Surroundings. We maintain long-standing business relationships with several overseas factories which have been inspected to ensure the highest standards of social and ethical compliance. Before beginning a business relationship with a new factory, our Quality Assurance team performs a heightened audit to determine compliance.

Suppliers and contractors are required to permit representatives of Soft Surroundings complete and free access to employees and the workplace at any time to perform inspections. Suppliers and contractors must keep and maintain thorough records of employment history including hours worked, wages paid, and other relevant information. Indirect suppliers must have an external audit company evaluate and approve factory compliance prior to working with Soft Surroundings.

When issues of social and ethical non-compliance are determined, it is Soft Surroundings' business practice to terminate the relationship immediately.

3.     Certification of Compliance in Product Supply Chains
Soft Surroundings will only pursue business relationships with suppliers who agree with our business practices and standards. Our Vendor Business Requirements set forth the policies and procedures we expect from our suppliers. These requirements align with the highest standards regarding ethical and social responsibility. Our vendors are contractually obligated to comply with these standards, ensuring compliance with health and safety, discrimination, disciplinary practices, sourcing, human trafficking, and slavery or coercion within the supply chain.

4.     Internal Accountability
All Soft Surroundings associates who play a direct role in the development of our products are required to go through our social and ethical policies and standards training. Associates are expected to comply with these standards at all times. Failure to conform with our Code of Conduct and business practices could result in corrective action or termination.

Soft Surroundings seeks to partner with vendors and suppliers who understand and comply with our social and ethical polices and standards. Vendors are contractually obligated to conform with these policies that are set forth in our Vendor Business Requirements. Failure to comply with our Code of Conduct and business practices could result in corrective action or termination.

5.     Training
Soft Surroundings is devoted to informing associates who have direct responsibility for supply chain management of our social and ethical standards. We conduct annual training seminars for these domestic and international associates on our social and ethical requirements and how to properly manage and inspect suppliers to achieve our standards and ensure compliance throughout the supply chain.