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FAQ's - Customer Care

Contact Us

If you have a question about a product or your order, please contact our Style and Service Specialists by sending an e-mail, by calling 1-800-240-7076 (toll-free), faxing or by writing to us at the address below.

E-mail: E-mail us
Fax: 1-314-569-8471
Soft Surroundings
c/o Customer Service
2280 Schuetz Rd.
Ste. 100
Maryland Heights, MO 63146

If you would like to mail in your order please complete our order form and mail or fax it to:

Soft Surroundings
1100 N. Lindbergh Blvd
St. Louis, MO 63132
Fax: 1-314-569-8471

Please make your check or money order payable to "Soft Surroundings." Please do not send cash. Returned checks are subject to a service charge of $15 or the maximum amount allowed by state law.

We pride ourselves on providing the highest quality service. 

Order by phone anytime by calling: 1-800-530-0647

Our Customer Service hours are:
8:00am-9:00pm CST Monday-Friday
Phone: 1-800-240-7076