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FAQ's - my club.

Terms and Conditions

Soft Surroundings My Club Program is provided by Soft Surroundings, which is solely responsible for the Program Operation. By participating in Soft Surroundings My Club, the Member agrees to all terms and conditions, rules, regulations, policies and procedures ("terms and conditions") as may be in force and changed at any time without notice. Soft Surroundings may, at any time, terminate or modify the My Club Program, its Terms and Conditions, or any portion of the Program without prior written notice or any further obligation to Members. Soft Surroundings reserves the right to terminate your membership at its sole discretion.

In order to apprise our Members of their membership status as well as new benefits that are available to you as a member of My Club, Soft Surroundings may, from time to time, send you certain program and marketing information, including printed or e-mail materials, which will inform you of special offers and products which we believe would be of interest to you. By participating in My Club, you are deemed to have consented to receive the kinds of information described above. My Club Members wishing to receive all of the benefits associated with the Program must provide a valid e-mail address, as some benefits will be offered exclusively via e-mail. However, Members who wish to opt out of mailings from Soft Surroundings My Club may do so by notifying Soft Surroundings Customer Service Department by mail at 1100 N. Lindbergh, St. Louis, Missouri, 63132, by e-mail, or by telephone at 888-414-7638.

As a Member of Soft Surroundings' My Club, in addition to other benefits provided, you earn 1 point ("Point") for every $1.00 you spend on qualifying purchases, net of returns and cancels. To earn Points, you must provide your membership number when placing an order by phone, fax, or mail, or at the time of purchase in store. When placing an order online at or, you must enter your membership number prior to or during the checkout process. No adjustments to your account or to Points earned will be made after the actual purchase date. Point calculations are based upon dollars spent at checkout on qualifying purchases.

For every 200 Points earned in the My Club Program, you will be eligible to receive a Reward Dollar Certificate redeemable for $10 off your future purchase of merchandise at Soft Surroundings (via phone, retail store locations, or on purchases made at or Reward Dollar Certificates will be issued by mail or electronically via e-mail approximately 8 to 10 weeks after reaching the 200 Point level. Reward Dollar Certificates are coupons for discounts off of future purchases at Soft Surroundings and may only be redeemed for a discount off purchase amounts equal to or greater than the amount of the sum of the Reward Dollar Certificates presented for redemption. Reward Dollar Certificates cannot be applied to past purchases and must be used in conjunction with a new order. Unless otherwise noted on the Reward Dollar Certificate, each Certificate will expire if not redeemed within 180 days from issuance. Neither Points nor Reward Dollars Certificates have any cash value, and may be used only once. Reward Dollars Certificates may not be sold or transferred. Lost, stolen, or expired Certificates will not be replaced. Points will be earned on Gift Certificate purchases, but not on Gift Certificate redemption.

Membership cards, Points, Reward Dollars and Reward Dollar Certificates have no cash value, and are nontransferable. Lost or stolen membership cards will not be replaced. Soft Surroundings is not responsible for communications, including Reward Dollar Certificates, lost due to change of address or other changes in contact information. Other restrictions or exclusions may apply.

Points or Reward Dollar Certificates, or other Member benefits issued under the My Club Program may be subject to tax liability. Any tax liability, including disclosure, connected with the receipt or use of Reward Dollar Certificates or any other Member benefit is the sole responsibility of the Member.