SoftSurroundings.com Return Policy
We want you to be 100% satisfied with your purchase. Our products are designed with care to meet our quality standards and your quality expectations. If for any reason you are not happy with your purchase, Soft Surroundings will accept returns and exchanges within 60 days of purchase with a valid receipt. Shipping fees are non-refundable.
Returns Made Easy
Sometimes things don’t work out. When that happens, making a return should be as easy as making a purchase. We offer convenient options for returning items to us.
If your order was delivered before June 6, 2026, please use the Happy Returns process below.
Return at a Drop-Off Location
When you want your refund immediately
Happy Returns process
- Start your return here and choose the Returns Bar location option to receive a QR code and further directions. No box or label needed.
- Select from thousands of Returns Bar locations, including the UPS Store, Ulta, Staples and Petco.
- Your refund will be initiated upon drop-off and may take up to 72 hours to show in your account. Return processing fee of $9.95, and any applicable sales tax will be deducted from your refund.
Return by mail
When you don't mind waiting for your refund
Happy Returns process
- Start your return online here to receive a UPS mailing label via email to ship your items.
- Box up your items in the original packaging, print out and apply the label provided, and ship them back to us.
- You'll get an email when your items have been received and your refund has been processed. Please allow 7-10 business days for your refund to be processed. (Returns processing fee of $9.95, and any applicable sales tax will be deducted from the refund on your original method of payment.)
Returns process updated
If your order was delivered after June 6th, 2026, please use our new Narvar return process below.
Return at a Drop-Off Location
When you want your refund immediately
Narvar process
- Start your return here and choose the Returns Bar location option to receive a QR code and further directions. No box or label needed.
- Select from FedEx and Package Hub drop-off locations near you.
- Your refund will be initiated upon drop-off and may take up to 72 hours to show in your account. Return processing fee of $9.95, and any applicable sales tax will be deducted from your refund.
Return by Mail with USPS
You'll need to package & print label
Narvar process
- Start your return below to receive a USPS return label via email.
- Use the original packaging, print out and apply the label provided, and select a USPS location near you for drop off.
- You will receive an email once your return has been received and is being processed. After processing, please allow 7–10 business days for the refund to be reflected on your original form of payment. A $9.95 return processing fee, plus any applicable sales tax, will be deducted from your refund.
Exchanges
Please contact Customer Care at 1-800-240-7076 to initiate an exchange.
Price Adjustments
We will gladly adjust the price of an item if it is reduced within 14 days of your original purchase. A one-time price adjustment may be made on sale- or full-price merchandise. To request a price adjustment, email us at customerservice@softsurroundings.com or call 1-800-240-7076.
Final Sale Policy
Items marked as 'Final Sale' are not eligible for return or exchange. Please note that final sale items and shipping fees are non-refundable.